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AI Assistant in GTG CRM: Virtual Assistant for Small Businesses

Alex Pham

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Table of Contents

In the context of small businesses always having to juggle dozens of tasks - from sales, marketing, financial management to customer care - having a "virtual assistant" always ready to support is what many business owners desire.

That's why AI Assistant is integrated directly into GTG CRM. No longer just a simple chatbot, the AI Assistant acts as a intelligent companion, understands the data in the system and provides instant suggestions for daily tasks.

Why is AI Assistant important for SMEs?

  • Save time: No need to sift through data, just ask and get an answer immediately.
  • Make quick decisions: AI analyzes available data to make recommendations instead of just displaying information.
  • Reduce reliance on technical personnel: Even without a professional data or marketing team, you still have insights to act.

What can AI Assistant do?

  • Answer business questions instantly
    For example, you ask: “How many new customers did you get from Facebook Ads this week?” → AI Assistant will read the data in the CRM and answer immediately.
  • Suggest marketing & sales strategies
    Do you want to increase revenue from existing customers? AI can suggest scenarios. Automation Workflow. Content and advertising optimization. AI suggests email subject lines, social media captions, or keywords for Google Ads based on your industry. In-platform operational support. Not only does it analyze, AI can also help you: Suggest which contacts to call back immediately and much more…

    AI Assistant Answers Questions Based on Real-World Business Data

    Real-World Situation

    Ms. Huong - the owner of a small bakery - is often confused when she needs to know which customers are about to “leave” or which campaigns are performing well.

    With AI Assistant:

    • She Just ask: “Which customer hasn’t returned in 30 days?” → The AI answers in 1 second, along with suggestions for sending promotional SMS messages. She asks: “How effective was your recent Facebook post campaign?” → The AI displays a report on post information, reach, engagement, etc., and suggests ways to optimize the campaign. p Thanks to this, Huong doesn’t need to spend hours compiling Excel files herself or waiting for staff reports. p

      AI assistant answers questions in 1 second based on real data from businesses

      Outstanding benefits for SMEs

      • Fast: Instead of manually searching for data, you just type your question.
      • Intelligent: AI not only It displays, analyzes, and suggests actions.
      • Simple: No technical knowledge is needed; everything operates using natural language.
      • Conclusion

        AI Assistant in GTG CRM It's not just a support tool, but a powerful "right hand" for small businesses. From data analysis and strategy suggestions to execution directly within the system, AI helps you work faster, smarter, and more efficiently.

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