Challenges in Lead Management for Small Businesses

According to statistics, small businesses often miss out on more than 70% of potential customers due to ineffective nurturing caused by a lack of suitable tools. Typically, a small business will face many obstacles, specifically:

• Dispersed data: Customer information is scattered across Excel, email, or social media, making it extremely difficult to manage.
• Lack of automation: Manual sales processes, coupled with a small team and limited budget, cause businesses to miss out on potential customers.
• Difficulty adapting to different industries: Each industry has its own characteristics, but there is a lack of flexible tools to effectively segment customers.

The power of GTG CRM in increasing sales performance

So how can GTG CRM help businesses improve sales performance? Here are 3 core features of GTG CRM that help you seize every revenue growth opportunity:

Detailed, comprehensive customer data

In business, understanding your customers is the deciding factor in whether sales are likely to be successful or not. GTG CRM's detailed customer data management features allow you to:

• Store customer information (name, email, transaction history) in a single centralized system
• Flexible display of customer information: Information fields are clearly presented, easy to find, and easy to filter


GTG CRM's CRM feature interface

Discover the secret to automated lead generation, never miss a customer

Automate the sales process, never miss a customer

In business, every piece of data is valuable; missing a potential customer can cost you significant revenue. GTG CRM's automated sales email flow feature helps you seize every business opportunity and save maximum time.



You can set up automated emails that engage customers

Build automated customer care processes, send automated emails or messages to remind you at the right time, and increase conversion rates



Customer Care Email Templates Available at GTG CRM

Manage multi-channel messages, connect with customers continuously

In today's era of strong social media growth, customers can contact you through many different channels. GTG CRM's Multi-Channel Message Management feature helps you:

• Concentrate all messages from multiple channels in one place, ensuring you don't miss any customers.
• Respond quickly and synchronize customer information from all channels, enhancing customer experience and satisfaction.
• Manage conversations effectively: track interaction history to better understand each customer's needs.


GTG CRM aggregates messages from the applications you are using into one place

Conclusion

**Soaring revenue without overwhelming workload and reduced operating costs are what GTG CRM aims to bring to small businesses. With the features designed to maximize business performance from GTG CRM as described above, we are confident that we can help you achieve outstanding results.